Privacy Policy

Last updated: 9 November 2026

Who we are

pickmeup.school is operated by FEDYK SP. Z O. O., Marsz. Józefa Piłsudskiego 74 / 320, 50-020 Wrocław, Polska. NIP: 8971851213.

For support, privacy questions, or deletion requests, email hello@pickmeup.school.

Information used by the service

To send a pickup request, we use the child's name, class, and selected school. If you provide a pickup time or a follow-up note, we also process that information. Without the required name, class, and school, we cannot send the request. No parent account is required.

The service also processes technical information such as your IP address, browser information, language, and event times. This helps us operate the service, investigate errors, and limit repeated requests.

Keep notes relevant to pickup. Avoid medical details or other sensitive information that is not needed for this communication.

Who receives information

• Your school and its Messages Provider: Pickup details and follow-up notes are sent through your school's configured Messages Provider. Each school chooses its own Messages Provider. The school is fully responsible for controlling access to pickup requests and verifying who may collect a child.
• Amazon Web Services (AWS): The application is hosted in Frankfurt, Germany, in the European AWS region.
• Sentry: We use Sentry to investigate errors. Error reports may include technical request information and data associated with an error.

Hosting the application in Frankfurt does not mean that all third-party processing takes place there. The Messages Provider and Sentry operate separately from our application hosting.

How long information is kept

• Pickup requests in our system: 24 hours.
• Messages held by the Messages Provider: 24 hours, using message expiry.
• Server logs: 30 days.
• Sentry error reports: 30 days.

These periods apply to the listed systems. Message expiry does not remove copies that recipients may have saved outside the Messages Provider’s service.

Information remembered in your browser

The form uses local storage to remember children's names and classes for later selection. This information stays in that browser until removed or cleared by the browser; it is not covered by the server's 24-hour retention period. You can clear it through your browser's site-data settings. Take care when using a shared device.

Your choices and rights

You can contact us to request access to personal data or ask for correction or deletion. Depending on the applicable conditions, you may also request restriction or portability, or object to processing. If a request concerns information controlled by your school, contact the school as well.

Email hello@pickmeup.school and describe your request. Please do not send unnecessary information about a child. We may need enough information to verify that you are entitled to make the request.

You may complain to a data protection authority, including Poland's Personal Data Protection Office (UODO). The European Commission explains individuals' data protection rights.

Updates

We may update this policy when the service or its data handling changes. The latest version and update date are shown on this page. See also our Terms of use.